Merch Policy
Made to order, and made right.
Made to order
Every BookHeart merch item is made especially for you as soon as you place your order, which is why it takes a little longer to arrive than something already on a shelf. Making merch on demand instead of in bulk means less waste, so thank you for choosing thoughtfully. Our merch is produced and shipped on our behalf by a print-on-demand partner.
Production and delivery
You'll see an estimated shipping time when you choose shipping at checkout, and an estimated delivery window in your order confirmation. We'll email you tracking details as soon as your package ships. Delivery windows are estimates.
All sales final
Because each item is made just for you, merch sales are final. We can't accept returns or exchanges for a change of mind, size, or color, so please check the product details before you order.
Damaged, defective, or misprinted items
If your item arrives damaged, defective, or misprinted, we'll make it right. Email theteam@bookheart.com within 30 days of delivery with your order code and a photo of the problem, and we'll replace the item or refund you.
Refunds
Refunds go to your original payment method, or to your BookHeart Balance if you paid with Balance.
This page summarizes Section 8.8 of our Terms of Service, which govern if anything here differs.