Support
We're here to help! Get in touch with our support team.
Email Support
Send us an email and we'll get back to you as soon as possible.
theteam@thebookheart.comResponse Time
We typically respond within 24-48 hours during business days (Monday-Friday, 9am-5pm EST). For urgent issues related to shipping or payments, please include your transaction ID in your email.
Common Issues
Shipping Label Issues
If your shipping label failed to generate, please include your transaction ID when contacting support. We'll investigate and regenerate the label for you.
Payment Questions
For questions about payouts, fees, or refunds, please include your transaction ID and a detailed description of your issue.
Account Issues
If you're having trouble accessing your account or need to update your information, please email us with your account details.